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Faq

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The most frequently asked questions from our users

Are the parking lots always open?
In most cases, ParkinGO facilities are open 24 hours a day, 7 days a week. Check by simulating an online booking if the parking lot is open at the time you wish to check in and check out.
ParkinGO ensures the best quality-price ratio, with solid experience in the airport, port, and station parking sector. ParkinGO has been operating in the mobility sector since 1995, with widespread coverage throughout Italy and Europe.
Long walks with luggage are avoided, and passenger transport with the shuttle takes place directly at the check-in areas. With ParkinGO, you choose not only for price competitiveness but also for service quality.
You can check all shuttle service information directly on the parking lot's page.
Yes, after collecting your luggage and reaching the meeting point, call one of the numbers on the parking receipt that is issued to you upon acceptance.
The price of parking always includes insurance against theft and fire.
Booking is always recommended, but it becomes highly recommended during peak seasons.
The shuttle service transports passengers to the terminal within a few minutes. Some locations do not have a shuttle service as they allow you to reach the boarding areas on foot in just a few moments.
No, prepayment is not mandatory, and the booking can be paid directly at the parking lot. We recommend online payment to speed up the acceptance process at the parking lot.
ParkinGO uses encrypted Stripe and Paypal systems for received payments. In this way, we can guarantee maximum security as required by international PSD2 regulations.
Major debit and/or credit cards (Visa, MasterCard, AMEX, etc.) are accepted. If you receive an error from the payment gateway during the payment process, we suggest trying to make the purchase with another card.
Minor changes in times and other data, such as license plate and vehicle model, can be made directly at the parking lot. For changes that do not fall under these conditions, contact the relevant facility of the booking by email. You can find the address on the parking page or your booking confirmation.
You can cancel your booking by contacting the relevant facility by email. In case of cancellations, a penalty is foreseen as per the Terms and Conditions.
Don't worry, send an email to info@parkingo.com or call 0331 073400 (Mon./Fri. 9:30-13:00/14:30-17:00) for a second copy of your booking. To confirm your identity, include the details necessary to locate the booking (ParkinGO facility, name and surname, check-in date).
On the website, each parking lot has its own page containing useful directions to reach it.
Upon arrival at the parking lot, present your booking confirmation (received via email), and our staff will proceed to register your car and inform you about the return procedures.
All parking lots on ParkinGO allow gas-powered cars (natural gas and LPG) to park.
On the parking lot's web page, the app, and the booking confirmation, there is an "open map" or "start navigator" button.
Minor changes in times and other data, such as license plate and vehicle model, can be made directly at the parking lot.
You probably didn't enter your email address correctly during the data entry. After making the booking and any payment, you will receive a confirmation email at the specified address. If you don't receive it within 24 hours, contact the reference facility.
ParkinGO offers a range of services beyond parking, including car washes. Check during the booking process or at the acceptance desk if the service is available.
You can book and purchase parking without registering. However, we recommend that you register for free to access your reserved area and benefit from dedicated loyalty programs.
ParkinGO offers both covered and uncovered parking spaces. If you have booked an uncovered parking space and would like to change, ask directly at the parking lot about availability. The difference must be paid directly at the acceptance desk.
It is possible to establish corporate agreements with special conditions and discounts extended to all employees. To learn more, visit the Corporate Agreements for Companies section.
If your return takes place at a different airport than your departure, we will transfer your vehicle between the two ParkinGO facilities. This service is offered upon request. Contact the departure facility to check availability. The most common transfers are between: Milan Malpensa - Milan Linate, Milan Malpensa - Bergamo Orio al Serio, Milan Linate - Bergamo Orio al Serio, Rome Fiumicino - Rome Ciampino. For any other routes, contact us at info@parkingo.com
Upon request, our affiliated service centers provide tire changes, oil changes, and inspections. And if you arrive with an empty fuel tank, we can have your car refueled upon your return (payment accepted: cash).
ParkinGO shuttles are branded and easily recognizable, as are our operators who always wear the ParkinGO uniform.
Yes, but only if you have an oversized vehicle such as vans and campers.
If you are traveling with bulky luggage (surfboards, windsurfing boards, bicycles, ski equipment, machinery, kennels for transporting animals, etc.) contact the reference facility to check the feasibility of transportation and learn about the procedures.

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